Question 1

How do I open a salon centre account?

Accepted Answer

The account registration form and instructions to open your account are available through the link here : Once you have submitted the registration form, it may take up to 48hrs to be approved. An email will be sent to you confirming that your new account has been opened.  If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at info@saloncentre.ca.

Question 2

How can I change my shipping or billing address?

Accepted Answer

If you would like to make any changes to a shipping or billing address, please feel free to contact your local salon consultant or contact  us at directly at our head office; 204-786-0001 ext 223, or by email info@saloncentre.ca (mailto:info@saloncentre.ca)

Question 3

What types of payment method’s do you accept in your stores?

Accepted Answer

We accept Visa, MasterCard, Debit card and or cash for any in store purchases.  (OR ask us about online payments)

Question 4

How do I register and pay for an education class?

Accepted Answer

All registrations and payments for classes or any educational events can be done on our website. Click the tab labeled education and there you will find a detailed list of upcoming classes and event. Follow the instruction and completed the registration form and pay to reserve your seat(s) in your next class.

Question 5

How do I make payments using PayPal? How does it work?

Accepted Answer

PayPal is the easiest way to make payments online. While completing your class registration, you will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful PayPal payment, a payment advice will be automatically generated to saloncentre.ca system for your class payment. 
 
It’s fast, easy & secure.

Question 6

Can I Pay using PayPal without a PayPal account?

Accepted Answer

Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a PayPal account, all you need is any Visa, MasterCard or Debit Credit that is supported by PayPal. By using PayPal, we can process & your class registration in a shorter time. PayPal is the easiest & most secure way to make payment online. No account needed. For more details,  click here (https://www.paypal.com/sg/webapps/mpp/how-paypal-works)to see how PayPal works for you.

Question 7

What happens if there has been a mistake or mishap with my order? (Damaged or lost deliver)

Accepted Answer

We take such matters very seriously and if you encounter a mistake or damages to your order. Please contact your local salon consultant immediately or within 48 hours of receiving your order for assistance. If you do not have a salon centre representative, please contact our head office at 204-786-0001 ext 225. Our customer care representatives will assist you further.

Question 8

What is your return policy?

Accepted Answer

We accept returns on most items except esthetics items (all esthetic items are final sale). On items that we accept, a full refund or credit will be granted on items up to 90 days after purchase. Items being returned between 91 days to 180 days will be charged at restocking fee of 25% of the cost of  item. For a detailed list and explanation for what items are accepted, including colour exchange, 
Please see our policy.(https://saloncentre.ca/return-policy/)

Question 9

My heat tool just stopped working and still under warranty. How do I get a replacement?

Accepted Answer

If your heat tool, example: blow dryer, flat iron etc. has stopped working and still under the manufactures warranty. Please contact you local salon centre consultant and they will provide assistance to exchange warranty product. If you do not have a salon consultant please contact our head office at 204-786-001 ext 221. Heat tools purchased from a store location can be returned to that store where a customer care representative will assist you.

Question 10

Can I return colour?

Accepted Answer

Yes, colour can be returned for a colour exchange only. Please contact us at info@saloncentre.ca or call us at 204-786-0001.

Question 11

Can I cancel after I have signed up for an education class?

Accepted Answer

Yes, for a full class refund you must cancel 14 days before the event. If you cancel within 14 days of the event then no refund will be issued. All cancellations must be done by calling 204.786.0001 ext. 248 or email education@saloncentre.ca

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